Terms and conditions

of use of the site

Privacy Policy

Valid from april 2018

This Privacy Policy applies to www.hotelirma.it owned and operated by Hotel Irma. This privacy statement describes how we collect and use the information, including personal data, you provide on our website: www.hotelirma.it. The information also describes the choices you have regarding the use of your personal data, how you can access it and how to modify it.

Data collection

The personal information we collect includes:

Your name and surname, e-mail address, telephone number and home address;
Credit card details (card type and number, name on the card, expiration date and CVC code);
Information about your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
Information you provide about your marketing preferences or when participating in surveys, contests or promotional offers;

You can also choose what personal information you wish to provide to us. If you choose not to provide some details, however, this could affect some of your transactions.

Information we collect automatically

When you use our site, we automatically collect information, some of which may be personal data. For example: language settings, IP address, location, device settings, device operating system, log-in information, usage time, URL requested, status report, user agent (such as browser version information), browsing history, result (visit or booking), user’s booking code, type of information viewed. We may also collect data automatically via cookies. For more information on how we use cookies, click here.

Purposes of the collection

We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and manage your online reservation.
B. Customer Support: We use your personal information to provide you with customer support
C. Reviews: We may use your contact details to invite you by email to leave a review after your stay. This can help other travelers to choose their ideal accommodation. If you submit a review, it may be posted on our site.
D. Marketing activities: we also use your data for marketing activities, in the manner permitted by law. When we use your personal information for direct marketing purposes, for example commercial newsletters and marketing communications about new products and services, or offers that we think may interest you, we will include an unsubscribe link, which you can use if you no longer want to. receive such messages in the future.
E. Other communications: There may be other occasions when we will contact you via email, post, telephone or text message, depending on the contact details you have provided. We may contact you for the following reasons:
- a. We may need to respond to or handle a request you have sent.
  b. If you have not completed an online booking, we may send you an email with an invitation to complete the booking. We believe this is a useful additional service that allows you to proceed with a booking without having to search for accommodation again or re-enter the booking details.
  c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.
F. Statistics, improvements and research. We use personal data to conduct research and analysis and may involve a third party to do so. We may share the results of such searches, including with third parties, in an anonymous and aggregate form. We use your personal data for statistical purposes, to improve our services, to improve the user experience and to increase the functionality and quality of our online travel services.
G. Security, Fraud Detection and Prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, for example through user authentication. For these purposes, personal information may be shared with third parties, such as the police forces or external consultants, in accordance with the provisions of current legislation.
H. Legal and Compliance Purposes: In certain cases, we may use the information provided (including personal data) to manage and resolve legal disputes or disputes, for government investigations and compliance checks, or to honor contracts or to comply with requests made by law enforcement agencies, in accordance with the provisions of the law.
If we use automated means to process personal data that produces legal effects or has a significant effect on you, we will implement the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal principles

Regarding purposes A and B, we rely on the execution of a contract: the use of your data may be necessary in order to be able to implement the contract you have with us. For example, if you use our services to make an online booking, we will use your information to perform our obligation to complete and manage the booking under the contract between us.
Regarding C – H purposes, we rely on legitimate interests: we use your information for our legitimate interests, for example to provide you with the most suitable content from our site, emails and newsletters, in order to improve and promote our products, services and content on the site. We may also use your information for administrative, legal, or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data with our rights and interests.
Regarding purpose H, we also rely, where possible, on our obligation to comply with current legislation.
Where necessary and based on current legislation, we will obtain your consent before processing your personal information for direct marketing purposes.

If necessary and in accordance with current legislation, we will ask for your consent, which you can remove at any time by contacting us at the addresses mentioned at the end of this statement.

If you do not want to consent to the processing of data in the manner described in the purposes C-F, but there is no system for canceling consent (for example through the settings of your browser), as far as possible, contact info@hotelirma.it .

Data sharing

Booking.com: We work with Booking.com B.V., based at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (from here on Booking.com) to offer you an online booking service. We provide the content of the site and bookings are made with us, while the management of the bookings themselves is the responsibility of Booking.com. The information you enter on this site will then be shared with Booking.con and its affiliates and may include your name, your contacts, payment details, the name of the guests traveling with you and any preferences expressed during the booking.
To find out more about the group of companies to which Booking.com is a part, visit the section Who is Booking.com.

Booking.com will send you a booking confirmation, an email prior to your arrival and information about the area and our property. Booking.com also provides international customer support from its offices 24/7 in more than 20 languages. Sharing your details with Booking.com’s global customer support will allow them to get back to you if you need help. Booking.com may use your information for technical, analytical and marketing purposes as described in theBooking.com Privacy Policy. For this, your information may also be shared with other companies that are part of Booking Holdings Inc. for analysis purposes, to provide travel offers that may interest you and to provide you with a personalized service. If required by law, Booking.com will ask for your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal information is protected according to European law. If you have any questions regarding Booking.com’s processing of your personal data, please contact dataprotectionoffice@booking.com.

BookingSuite: Your personal data may be shared with BookingSuite B.V., based at Herengracht 597, 1017 CE Amsterdam, The Netherlands, the company that operates this site and the suite.booking.com site.
Other service providers: we use service companies to manage your data on our behalf. This management serves the purposes described in this statement, for example the management of booking payments and the sending of marketing material for analytical support purposes. These service providers are bound by confidentiality agreements and are not authorized to use your personal data for other purposes.
Competent authorities: we share personal data with law enforcement and other government authorities when required by law or as absolutely necessary for the detection, prevention or conduct of legal proceedings against fraud or crime.

International data transfer

The transmission of personal data as described in this statement may involve the international transfer of information to countries whose data protection laws are not as detailed as those within the European Union. Where required by European law, we will only transfer personal data to entities that offer an adequate level of data protection. In these situations, we will make contractual arrangements to ensure that your personal data is protected according to European standards. You can request a copy of these agreements using the contact details below.

Safety

BookingSuite relies on specific procedures to prevent unauthorized access to data, as well as their improper use. We use industry-specific systems and procedures to safeguard the personal data you provide to us. We also rely on security procedures and technical and physical restrictions in order to prevent the access and use of personal data contained on our servers. Only authorized personnel can access personal data while carrying out their work.

Data conservation

We will keep your personal data for the period of time necessary to provide the service, in accordance with the laws in force, in order to manage any disputes with any third party and in any case for the time necessary to carry out our activities, including the detection and protection of fraud or other illegal activities. All personal information stored will be subject to the provisions of this Privacy Policy. In case of questions about specific periods of data conservation, contact us by using the contact details below.

Your choices and your rights

We want you to be in control of how we use your personal data. You can do this in the following ways:

you can ask us for a copy of your personal data in our possession;
you can notify us of any changes to your personal data or you can ask us to correct any of your information in our possession;
in specific situations, you can ask us to delete, block or limit the processing of your personal data in our possession, or object to particular ways in which we are using your personal information; and
in specific situations, you can also ask us to send your personal information in our possession to a third party.

Where we use your personal information with your consent, you can ask us to withdraw this consent at any time and in the manner prescribed by current legislation. Furthermore, where we process your personal data on the basis of legitimate interests or public interest, you have the right to object at any time to the use of your personal information, in the manner prescribed by law.

We rely on you to make sure your personal information is complete, accurate and up to date. Promptly notify us of any changes or inaccuracies in your personal information by contacting info@hotelirma.it . We will handle your request according to current legislation.

Questions or complaints

If you have any questions or concerns regarding the management of your personal data or if you want to exercise your rights under this statement, you can contact us via info@hotelirma.it . You can also contact your local data protection authority with any questions or complaints.

Changes to the Policy

Since our activities may be subject to change, this privacy policy may also be changed. If you want to be updated on any changes to this information, we invite you to periodically visit this page to view any updates. If we make material changes or modifications that impact you (for example, when we start processing your personal data for purposes other than those outlined above), we will contact you before getting started.